Gary So
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Recent activity by Gary So-
How do I clean my shoes?
The suggested cleaning method for STOMS shoes is to use a light bristle brush (old tooth brush) and a light detergent (dish washing or laundry). Scrub the shoes with the brush and use a damp cloth ...
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What is a shoe last?
A shoe last is the 360° mould upon which a shoe is constructed. The last used affects the overall fit of a shoe with a focus toward the heel width, instep height, forefoot width, and toe box dep...
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Did you change your sizes? My usual size did not fit!
It's frustrating when you purchase a new shoe that doesn't fit, but we can help you identify the reasons behind the difficulty. First, keep in mind that we make shoes on multiple shoe lasts and the...
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What should I do if my product arrives damaged or defective or isn't what I ordered?
Before sending the product back, please email some pictures and your order number to our Customer Care team. They will instruct you on what to do next. Thank you.
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What payment methods do you accept?
To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are having merchandise delivered to an address other than your billi...
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How do I know your site is safe?
STOMS takes credit card information security seriously. To ensure the information you provide online is secure during transmission, we employ leading edge encryption technology and Secure Socket La...
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How do I cancel or change an order?
STOMS aims to deliver our customers the best possible experience. Orders process very quickly and cannot be cancelled or changed. If you have ordered the incorrect size or have made a mistake wh...
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In which country can I make an order?
STOMS now serves the following countries: United KingdomGermanyItalySpainFranceAustriaIrelandNetherlandsLuxembourgBelgiumAustraliaNew ZealandUnited StatesCanadaCzech RepublicDenmarkEstoniaFinlandGr...
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Why has my discount code not been applied?
Discount codes are subject to restrictions. Some discount codes may only apply to a specific category of products. Please know that you can use one discount code at a time. For example, the 15% wel...
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How to locate your nearest UPS Access Point?
To locate your nearest UPS Access Point, please visit UPS Access Point Locations. To search, please enter your address or postcode into the search bar and click ‘Find’. The site will then display t...