Gary So
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Latest activity by Gary So-
Gary So created an article,
How much are delivery costs and how long does it take?
New Balance offers FREE delivery on all orders over £50.00. Packages are delivered via UPS. See table below for time and costs: Destination Shipping Method Delivery Location Shipping Costs Free ...
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Gary So created an article,
Do you offer free shipping?
New Balance offers FREE delivery on all orders over £50.00. Packages are delivered via UPS. For delivery costs click here.
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Gary So created an article,
UPS Delivery Information
UPS may deliver an order to the recipient or to any other person appearing to have authority to accept delivery of the shipment on the recipient’s behalf (such as persons at the same premises as...
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Gary So created an article,
How do I retrieve my parcel from a UPS Access Point?
If your parcel has been delivered to a UPS Access Point, please take note of the instructions below when retrieving your order: Once your order has been delivered to an Access Point, you can col...
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Gary So created an article,
How do I return an item?
RETURNS You have 30 days to return your order completely FREE.1. Pack the item(s) in the original packaging so that the contents stay protected. All items must be unworn (worn items will not be ref...
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Gary So created an article,
How do I schedule a return collection with UPS?
If you are unable to return your item(s) via a local UPS Access Point, you can schedule a free UPS collection either over the phone or on the courier’s website.
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Gary So created an article,
Defective Items
For items purchased from this site, we are happy to exchange or replace items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred for such exchanges will be waiv...
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Gary So created an article,
When can I expect my refund?
Refunds will be credited to the original form of payment for the original purchase price of the product.Please note, we will refund your delivery costs separately as long as you return the compl...
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Gary So created an article,
How do I exchange an item?
STOMS does not issue exchanges. We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colours may sell out. 1. Place a new order online.2. Follow...
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Gary So created an article,
Does STOMS produce Vegan Shoes?
Many of our models are made with synthetic materials. However, please note that we do use different types of glues depending on what is available. Some of our glues will contain animal products as ...